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Terms & Conditions

Please Read These Terms and Conditions Carefully Before Using This Site


Who we are and how to contact us

Drainage Warehouse, Wheatsheaf Farm, North Rode, Congleton CW12 2PH

Tel: 07739 041784, E-mail: 

Drainage Warehouse is the trading name of CIPP Supplies Ltd.  Registered in England and Wales No. 14271528.


By using our site you accept these terms

1.     By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

2.     If you do not agree to these terms, you must not use our site.

3.      Please consider the environment before you print a copy of these terms for future reference.


Other terms that may apply to you

1.     These terms of use refer to the following additional terms, which also apply to your use of our site:

2.     Our Privacy Policy available here

3.     Our Cookie Policy available here, which sets out information about the cookies on our site.

We may make changes to these terms

1.     We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

1.     We may update and change our site from time to time to reflect changes to our products, our user’s needs and our business priorities.


We may suspend or withdraw our site

1.     Our site is made available free of charge.

2.     We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

3.      You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.


You must keep your account details safe

1.     If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

2.     We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

3.      If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us of the details above.


How you may use material on our site

1.     We are the owner or the licensee of all intellectual property rights on our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

2.     You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

3.     You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4.     Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

5.     You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

6.     If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on the information on this site

1.     The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

2.     Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.


We are not responsible for websites we link to

1.     Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

2.     We have no control over the contents of those sites or resources.


User-generated content is not approved by us

1.     This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

2.     If you wish to complain about information and materials uploaded by other users please contact us at


Our responsibility for loss or damage suffered by you

1.      Whether you are a consumer or a business user:

2.      We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

3.      Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply.

4.      If you are a business user:

5.      We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

6.      We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

a.      use of, or inability to use, our site; or

b.      use of or reliance on any content displayed on our site.

7.      In particular, we will not be liable for:

a.      loss of profits, sales, business, or revenue;

b.      business interruption;

c.      loss of anticipated savings;

d.      loss of business opportunity, goodwill or reputation; or

e.      any indirect or consequential loss or damage.

8.      12.3. If you are a consumer user:


9.      If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you.


How we may use your personal information

1.     We will only use your personal information as set out in our Privacy Policy available here.


We are not responsible for viruses and you must not introduce them

1.     We do not guarantee that our site will be secure or free from bugs or viruses.

2.     You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

3.     You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Rules about linking to our site

1.      You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

2.      You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

3.      You must not establish a link to our site on any website that is not owned by you.

4.      Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

5.      We reserve the right to withdraw linking permission without notice.

6.      If you wish to link to or make any use of the content on our site other than that set out above, please contact


Which country’s laws apply to any disputes?

1.     If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

2.     If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Promotions and discounts

Drainage warehouse periodically runs promotions and offers on selected products or lines. All promotional offers will need to be claimed using the applicable discount code, and are subject to the below terms and conditions:

1.      They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted, unless otherwise stated;

2.      They cannot be used in conjunction with any other offer, unless otherwise stated;

3.      They are valid for a limited period of time as specified in the marketing communication on the website email, or other marketing communication channel and cannot be used outside of that period;

4.      The discount value cannot subsequently be refunded outside of the promotional period;

5.      Orders made before a promotional period, cannot be refunded the discount value;

6.      They are not valid on made to order products, unless otherwise stated;

7.      If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;

8.      All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

9.      Any third party and/or affiliate promotions are the responsibility of the specific provider and any queries relating to these promotions should be made directly with them.

10.    All discount codes, including email discounts, are applied excluding VAT and do not discount the delivery cost (unless otherwise stated).


Price match guarantees

Drainage warehouse, offers price match guarantees on selected products. To qualify for our price match guarantee, the follow terms and conditions apply;

1.     The product(s) must be identical.

2.     The price match must include delivery charges made by the competitor.

3.     A price match claim made after an order has been made for the applicable product will not apply.

4.     Price match must be for the same delivery offering, e.g. next day delivery.

5.     Price match applies to UK mainland deliveries only.

6.     Price match excludes items sold on auction sites or by private sellers.

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